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skills training for my team

Phone Power telephone skills training

Why do some of your team let the phone ring unanswered?  They need Phone Power!

In this half day training programme we will make sure all are given the skills and confidence they need to answer the phone for your business, and make a great impression each and every time.

Designed by TelePA, an award winning business answering tens of thousands of calls every year, this programme provides a proven step by step process that is guaranteed to improve the image of your business.

What’s covered:

  • Take control and find your confidence
  • What to say and why
  • Listening
  • Checking numbers and names
  • Difficult callers
  • Taking action

What’s included?

  • A process that works
  • Printed reference notes
  • Additional support materials to reinforce the learning

Duration – 3 hours, including coffee break

Comments from the July 2017 course:  “relevant, useful, enjoyable, I would recommend”  Click on the images below to read delegate feedback.